Job Summary
Drive technology innovation by performing market scans, supporting Proof-of-Value, managing product lifecycles, and leading technical planning and network/security engineering in collaboration with cross-functional teams.
Responsibilities
- Perform technology market scans and conduct technical evaluations through Proof-of-Concept to identify new solutions.
- Support customers by delivering Proof-of-Value demonstrations to validate technology benefits.
- Assist in resolving L3/L4 escalations related to platform and software issues to maintain service reliability.
- Manage service product lifecycle activities including End-of-Life (EOL), End-of-Support (EOS), releases, and upgrades.
- Develop new features and enhance platform capabilities to meet evolving business needs.
- Lead technical planning, network and security engineering, and coordinate project management activities.
- Define Day 1 and Day 2 technical scopes of work to ensure clear implementation and operational guidelines.
- Collaborate closely with Product, Pre-Sales, Fulfilment, and Support teams to align technical solutions with business objectives.
Required competencies and certifications
- Bachelor's degree in Computer Science, IT Technology, Computer Engineering, or Electrical & Electronics Engineering.
- 6-8 years of experience in Enterprise, System Integrator, or Telco environments.
- Cisco Certified Network Professional (CCNP) or equivalent certification.
Preferred competencies and qualifications
- Strong fundamentals in TCP/IP, routing, and network/security concepts to support technical evaluations and implementations.
- Basic knowledge of Linux, virtualization, and cloud platforms to assist in platform enhancements and support.
- Effective writing and communication skills to document technical scopes and collaborate with stakeholders.
