Key Responsibilities:
- Engage in planning and maintaining production networks and internet peering strategies.
- Manage networking technologies related to content delivery networks, traffic monitoring, and peering capacity.
- Troubleshoot software and hardware issues across servers from multiple vendors.
- Coordinate with TAC vendors to resolve hardware-related problems.
- Respond to traffic-related concerns and inquiries from ISPs and partners.
- Handle first-level escalations raised by the team.
- Create and distribute technical and procedural Method of Procedure (MOP) documents to relevant team leads.
- Support troubleshooting of network and traffic peering issues Layer 1.
- Analyze data trends and provide reports as needed.
- Attend regular meetings and deliver weekly presentations on network performance and escalation handling.
- Collaborate with ISPs and vendors to resolve network issues.
- Work alongside regional and cross-regional team leads.
- Participate in 24/7 global support rotations, including potential weekend shifts.
Required Skills and Qualifications:
- Diploma with 2 years of relevant experience, or an equivalent combination of education and experience.
- Ability to build effective working relationships internally and externally.
- Sound judgment in line with established processes and best practices.
- Solid understanding of network and peering traffic.
- Ability to prepare Root Cause Analyses (RCAs) for network or server outages.
- Strong communication skills to interact with service providers, colocation sites, and ISPs globally.
- Proficient in Layer 1 troubleshooting.
- Experience operating in multi-vendor network environments.
Only shortlisted candidates will be notified
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
Ng Chin Shen I Reg. No: R25127347
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