Job Description:
- Management of daily network activities, incident and problem and security incident response.
- Responsible to work with the respective server and application teams members in trouble-shooting and identify root cause, related to network.
- Responsible to work with the respective network vendors support teams for the trouble-shooting, identification and resolution of network problems.
- Responsible for the monitoring of the alert status of the network and firewall devices.
- Respond to the alerts from the monitoring systems in timely manner and escalate Level 3 support engineers.
- Assist Level 3 Support Engineers during problem determination and resolution whenever necessary.
- To work in shifts including public holidays whenever necessary.
- Attend to conference calls with other support teams for problem identification and resolutions.
- Must have good communication skills and able to work independently.
- Escalate Telecommunication matters to providers and track incidents to closure
- Must adhere to process and policies of the Bank.
- Able to work under pressure and with minimal supervision.
Network Skills and experience required:
- Basic understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing etc.
- Hands on experience on routers and switches for basic troubleshooting of the network related problems and incidents.
Shift Structure:
. 8.00am to 8.00pm - 3 days
. Off - 3 days
. 8.00am to 8.00pm - 3 days
. Off - 3 days
. 8.00pm to 8.00am - 3 days
. Off - 3 days
. 8.00pm to 8.00am - 3 days
. Off - 3 days
. Above repeats.
