We are representing our client (An established IT technology provider) to look for a network engineer to work side by side with the network core team in ensuring network availability and serviceability for a secure, resilient and stable distributed environment. Your primary responsibility is to support and maintain the network access layer for the enterprise networks. You will manage access to the wired and wireless networks ensuring last-mile connectivity for multiple locations. In addition, you will also manage the network communications rooms at these locations providing cabling interconnect services for structured cabling and liaising with Facilities Management to ensure uninterrupted power and cooling delivery to the rooms.
Responsibilities
- Manage wired and wireless network access infrastructure and support Data Centre network operations
- Administer and support network infrastructure including network routers, switches, wireless access points, WLAN controllers, AAA servers and encryptors
- Respond and diagnose tickets related to network access and performance issues
- Service and close support tickets to relocate or add client endpoints wired network access and resolve client endpoints wireless access
- Troubleshoot, triage and resolve client endpoints 802.1X authentication/authorization access issues and escalate, if necessary, L2 and L3 issues
- Monitor availability of network access and provide immediate response and/or investigation to system alerts
- Troubleshoot and assist with root cause analysis of incidents replacing failed network components
- Support and perform routine automation tasks to ensure compliance for secure configuration, configuration backup management and routine firmware upgrades/updates
- Manage operational activities and implement changes
- Track network equipment supports lifecycle, procure and support refresh activities to project closure and payment
- Track equipment maintenance support agreements and telco circuits contracts, procure contract renewal and make payment
- Support project teams in the delivery of wider IT services
- Manage Network Comms Rooms at sites and Data Centre
- Standardise and provision cable interconnects for network access and Data Centre
- Respond and attend to alerts to resolve UPS and PDU faults
- Work with contractors to replace faulty rackmount UPS and PDU for Network Comms Rooms
- Interface and coordinate with Facilities Management for M&E issues (air-con, electrical, fire safety) for Network Comms Rooms
- Escort external vendors/contractors for network related activities Inventory and Documentation
- Create and maintain clear and concise documentation of the environment
- Maintain up-to-date documentation on rack layout and cabling interconnects
- Manage and maintain up-to-date inventory control
- Perform periodic inventory audits and review
- Adhere to organisation procedure to retire obsolete equipment
- This is a 24 x 7 job scope and you will be required to work at scheduled after-office hour maintenance activities and respond to ad-hoc unscheduled events.
Requirement
- Preferably with formal technical certification such as Cisco CCNA
- Experience in scripting and programming with network automation tooling on Ansible, Python, Terraform, GitLab is a plus
- Strong customer service orientation with good communication skills
- Self-motivated with attention to details
- Ability to work independently and effectively in a team environment.
