Responsibilities
The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below:
- Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.
- Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.
- Lead and deliver Tech-Refresh projects, ensuring timely completion.
- Mentor and provide guidance to junior team members.
- Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.
- Design and implement new network solutions and/or optimize the efficiency of current networks.
- Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.
- Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.
- Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.
- Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.
- Report network status and performance to key stakeholders.
Qualifications
- Minimum of 4 years of relevant experience in network support operations for large-scale network infrastructure.
- Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.
- Proficient in configuring firewalls, routing & switching and wireless network to maximize network efficiency and security.
- Proven expertise in core switching and routing (CCNP/CCIE certification preferred).
- Hands-on experience with Firewall/Security technologies (Palo Alto, Fortinet, Cisco, SASE, SD-WAN).
- Practical experience with Huawei NCE Campus/Fabric solutions.(HCIP/HCIE preferred)
- Good project management, configuration, troubleshooting skills
- Good customer interaction, written and oral communication skills
- Ability to work with all levels, and ability to work and contribute in a team or individually
