Company Overview
NETPLUZ is a regional Managed Communication Service Provider with 11+ years of infocomm expertise. We deliver high-quality managed data, voice, and video services over a converged network, focusing on cost efficiency, business productivity, and uncompromising service standards.
Job Summary
Handle ticket escalations from the NOC Team and troubleshoot all technical network-related issues to ensure optimal network performance and security.
Responsibilities
- Troubleshoot and resolve escalated network technical issues to maintain service continuity and performance
- Engineer and administer network infrastructure using protocols, routing, and switching technologies
- Plan, research, and develop network security policies, standards, and procedures to safeguard network assets
- Implement, troubleshoot, and resolve issues with firewalls, Internet VPNs, and remote access technologies
- Manage cybersecurity risks by conducting vulnerability assessments, penetration testing, and application security reviews
- Operate and maintain security technologies including system hardening, IDS/IPS, firewalls, and security incident response
- Utilize IT security tools such as Next Generation Firewalls (e.g., FortiGate, Sophos), Tenable Nessus, Email Security, and Endpoint Protection (e.g., Symantec, Sophos Endpoint)
- Manage SD-WAN and Ruckus WLAN deployments and troubleshooting
- Monitor network resources proactively using tools like PRTG and Zabbix to detect faults and ensure network health
- Develop automation solutions to improve operational efficiency and speed workflows
- Document technical procedures and network configurations clearly and accurately
- Communicate effectively with team members and stakeholders to present technical information and problem resolutions
Required competencies and certifications
- Possess at least one of the following IT security certifications: CCNA, Network+, Security+, or equivalent
Preferred competencies and qualifications
- Minimum 2-3 years of relevant hands-on network engineering and administration experience
Other Information
- On-the-job training (OJT) and training courses will be provided
