Network Engineer (L1)-Wired & Wireless

The Network Engineer (L1) provides frontline operational support for enterprise wired and wireless infrastructures. This role is responsible for remote triage, basic configuration changes, on-site break/fix activities, and structured cabling work to ensure stable, secure, and reliable network services.

Key Responsibilities

. Perform remote triage, fault isolation, and basic network troubleshooting
. Execute standard configuration changes under approved change controls
. Conduct routine network health checks and preventative maintenance
. Provide on-site support including access point/switch replacement, patching, and physical cabling
. Perform Cat6 cable termination, continuity testing, labeling, and documentation
. Maintain accurate ticket updates, activity logs, and asset records within ITSM systems
. Adhere to all safety protocols, compliance requirements, and customer site access procedures

Required Skills & Experience

. 1-3 years of experience in enterprise network operations or field engineering
. Strong L1/L2 troubleshooting fundamentals (VLANs, trunking, STP basics, port security, etc.)
. Understanding of wireless concepts (SSIDs, authentication methods, AP onboarding/adoption)
. Hands-on skills in structured cabling: Cat6 termination, patching, and testing tools
. Familiarity with ITSM platforms (e.g., ServiceNow, Remedy) and network monitoring systems
. Ability to follow SOPs and work within change and incident management frameworks
. Nice to have certifications: CCNA, ACA, CompTIA Network+, ITIL Foundation

Key Performance Indicators (KPIs)

. SLA attainment for incidents, requests, and onsite tasks
. First-contact resolution rate for L1 cases
. Change execution accuracy and success rate
. Quality of cabling work (QA pass rate, labeling accuracy)
. Completeness and accuracy of documentation and ticket updates