We are seeking a highly skilled Network Operations Engineer to join our Network Operations team. This role is pivotal in maintaining network stability, managing critical incidents, and ensuring procedural readiness for high-severity events within our Cisco-based Data Center environment. The ideal candidate will take ownership of emergency access protocols, ensuring seamless coordination during outages and maintaining operational excellence.
Key Responsibilities:
Critical Incident Response (L2):
- Act as the senior escalation point for normal network incidents and failures.
- Lead fault isolation, root cause analysis, and resolution for Cisco Nexus CORE network devices (N2K, N5K, N7K, N9K).
- Provide technical guidance to L1 engineers during critical situations.
Procedural Design & Documentation:
- Develop, document, and implement clear emergency procedures for responding to severe hardware failures (e.g., fan/thermal events).
- Ensure procedural readiness for rapid Data Center intervention during critical incidents.
Access Management & Compliance:
- Manage and maintain the Access Request (CAR ID) process or equivalent emergency access protocols.
- Ensure all access documentation and approvals are in place to prevent service delays during emergencies.
Data Center Access Coordination:
- Liaise with Data Center Operations and Customer Cage teams to pre-clear procedural dependencies.
- Ensure no barriers exist to immediate access for urgent network repair or recovery activities.
Operational Management:
- Support daily network operations and configuration management of Cisco network devices.
- Provide operational support for Cisco Firewall, Cisco ISE, and related systems.
- Maintain a basic understanding of Windows VMs used in operational environments.
Process Improvement:
- Drive ITIL-based process optimization, focusing on Incident, Problem, and Emergency Change Management.
- Identify and eliminate procedural bottlenecks that affect network uptime and availability.
Qualifications & Requirements:
Technical Skills:
- 2-5 years of hands-on experience managing and supporting Cisco Data Center network devices.
- Strong knowledge of Cisco Nexus platforms (N2K, N5K, N7K, N9K).
- Working experience with Cisco Firewalls and Cisco Identity Services Engine (ISE).
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
Certifications:
- Cisco Certified Network Associate (CCNA) - Mandatory.
Education:
- Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Availability:
- Must be available to work in a 24x7 operations environment, including on-call rotation for critical issues.
