Job Summary
We are seeking L1 Network Engineers to join our team to support day-to-day network implementation and operations. The role focuses on executing pre-defined implementation scripts, supporting L3 engineers on-site at the data center when required, and working collaboratively to resolve network-related alarms and tickets.
Key Responsibilities
- Perform network implementation tasks based on scripts and procedures provided by L3 Network Engineers.
- Escort and support L3 engineers during on-site data center changes and activities.
- Monitor network alarms and clear tickets in coordination with L3 engineers.
- Escalate circuit and connectivity issues to Telco providers and follow up on resolution.
- Provide hands-on assistance in physical installations (e.g., cabling, device power-up, console access) when required.
- Maintain implementation records and update documentation as instructed.
- Support routine checks and operational tasks to ensure network health and availability.
Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in IT infrastructure or network support roles.
- Basic understanding of network concepts (e.g., TCP/IP, routing, switching).
- Willingness to work in shifts and support after-hours changes
- Able to travel to data centers
- Strong communication and coordination skills.
Preferred Skills
- Experience in supporting enterprise networks in data center environments.
- Experience in working at night shift
- Certifications like CCNA or basic Firewall certifications (Checkpoint, Palo Alto)
