Storage Administrator

Roles and Responsibilities

. Perform daily storage and data management system monitoring by using NetApp monitoring tools together.

Review the emails alerts and AIQ reports.

. Actively contributes to documentation, ensuring processes and technical standards are clearly defined and consistently updated. Proactively identify and implement improvements in processes, procedures, and technologies to enhance efficiency and reliability.

. Provisioning of SAN and NAS, including SAN Switch Zoning. Perform capacity management, optimization and sustainable operations in the allocation and utilization of infrastructure resources

. Participates in preventive maintenance.

. Serve as an escalation point for advanced technical issues, collaborating with internal teams and vendor support to achieve timely resolutions. Assist with technical support matters in cooperation with a Technical Support Engineer when required.

. Perform Clustered ONTAP and firmware upgrades and recommendations, including SAN switches

. Participates in a weekly or bi-weekly project status meeting

. PM and PS coordination for any potential projects

. Participates in scheduled SAM review. Coordinate with SAM for any P1 issue.

. Participate in the Customer's change management meetings, if required

Core Competencies:

. NetApp FAS/AFF with cluster interconnect switches

. Advanced understanding of storage protocols such as CIFS, NFS, iSCSI, and NVMe.

. Unified Manager, LogicMonitor, System Manager and Cloud Insight (now known as DII).

. Perform compatibility checks using Interoperability Matrix Tool (IMT) for Hardware supportability

. Perform deployment from rack/stack to cluster management setup

. Strong troubleshooting skills with the ability to diagnose and resolve complex storage issues

. Solid understanding of supporting technologies, including

o Networking fundamentals and architecture

o Server platforms and virtualization such as VMware ESXi and HyperVisor

o Basic system administration, e.g. CentOS, Ubuntu, or Red Hat and Windows

. Good understanding of ITSM, Change Management and Incident Management.