Murex Production Support Lead

Responsibilities

. Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.

. Bring critical and quality-driven thinking to maintain high-quality standards.

. Establish a delivery and quality assurance framework with processes, best practices, and KPIs.

. Define a strategy for building tools and accelerators for improved support.

. Manage client communications, ensuring alignment with SLAs and service delivery.

. Select and coach profiles, fostering a mindset for critical systems support.

. Collaborate with technology and business teams to minimize stability issues.

. Ensure adherence to Incident, Change, and Problem Management protocols.

. Introduce best practices and conduct regular reviews and meetings.

Requirements

. 10-15 years in production treasury application support for banks.

. Experience in running governance meetings.

. Proven leadership in defining processes and best practices.

. Strong background in Support Lead roles and team mentorship.

. Experience in SQL, Unix scripting and automating day-to-day tasks.

. Experience in automation through AppDynamics.

. Experience managing support teams across APAC, including team building and restructuring.

. Experience managing teams on 24x7 shifts.

. L1 & L2 application technical and functional support experience.

. Experience with Murex Treasury platform (preferable) or other trading platforms (e.g., Calypso, Orchestrade, Finastra, FIS)