Murex Production Support Lead

Scaling theteam to support ongoing business objectives and future growth.

Responsibilities:

. Supervisecurrent L1/L2 production support engagements, utilizing onsite/offshoreresources in business hours and 24x7 shifts.
. Bring critical and quality-driven thinking to maintain high-qualitystandards.
. Establish a delivery and quality assurance framework with processes, bestpractices, and KPIs.
. Define a strategy for building tools and accelerators for improved support.
. Manage client communications, ensuring alignment with SLAs and servicedelivery.
. Select and coach profiles, fostering a mindset for critical systems support.
. Collaborate with technology and business teams to minimize stability issues.
. Ensure adherence to Incident, Change, and Problem Management protocols.
. Introduce best practices and conduct regular reviews and meetings.

MandatorySkills Description:

. 20+ yearsof working experience.

. 15+ yearsin production treasury application support for banks.

.Experience with Murex Treasury platform.
. Experience in running governance meetings.
. Proven leadership in defining processes and best practices.
. Strong background in Support Lead roles and team mentorship.
. Experience in SQL, Unix scripting and automating day-to-day tasks.
. Experience in automation through AppDynamics.
. Experience managing support teams across APAC, including team buildingand restructuring.
. Experience managing teams on 24x7 shifts.
. L1 & L2 application technical and functional support experience.

Nice-to-HaveSkills Description:
. Other trading platforms experience (e.g., Calypso, Orchestrade,Finastra, FIS)