MULTI OUTLETS MANAGER

Supporting the Management in implementing business plans for outlets, an Area Operations Manager is involved in P&L, Staff Management and handling people issues. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back office support, the Manager also recruits, trains, and motivates staff.

Responsibilities

• Ensure the smooth running and operations of the outlets
• Oversee new outlet setups and closure of existing outlets
• Conduct orientation and training
• Motivate and train outlet managers, supervisors, and counter staff to be efficient and team-players
• Facilitate compliance with legislative and regulatory requirements
• Foster service innovation
• Identify and establish internal and external stakeholder relationships
• Implement loss/risk prevention
• Lead team with service vision and to implement change
• Manage site/outlet and equipment maintenance updates
• Provide information for management decision making
• Provide quality control for service
• Responsible for general operations of all outlets/kiosk
• Manage operational manpower
• Plan, Implement and enforce all operations SOP
• Ad-hoc projects as required

Requirements

• 2 to 3 years experience in F&B retail take away concept confectionary preferred
• Local Diploma/ Foreign Degree required
• Basic computer literacy including MS Word and Excel
• Action orientated committed and reliable
• Takes initiative to solve issues or offer alternatives