Monitoring Support Engineer

0-5 years
17 days ago 105 Applied
Job Description

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values and fosters a culture of inclusion, belonging, and corporate citizenship. We are DXC.


Roles and Responsibilities:
  • Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
  • Assist System / Application Support engineers for system and / or batch jobs recovery,
  • Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
  • Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
  • Participate in the Daily Operations meeting and prepare Health Check report,
  • Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
  • Provides 24x7 rotating shift roster support on eight (8) or twelve (12) duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
  • Conformance to the established standard operation procedures.

Requirements:
  • Has an analytical mindset and able to understand business and functional concepts,
  • Proactive, self-driven and able to work under pressure with a high sense of urgency,
  • Ability to work effectively both independently & within a team and
  • Comfortable interacting with both internal and external stakeholders.
  • Willing to work on rotating shifts
  • Willing to work onsite in Northern Singapore

Good to have:
  • Experience working with IT ticketing system,
  • Experience with monitoring tools and writing scripts for automation and
  • Possess SQL knowledge and capable of constructing basic SQL queries

Overview

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Website: https://www.dxc.com
Twitter: https://www.twitter.com/dxctechnology
Facebook: https://www.facebook.com/DXCTechnology
Youtube: https://www.youtube.com/DXCTechnology
Instagram: https://www.instagram.com/dxctechnology

Website http://www.dxc.com
Industry Information Technology & Services

Company size 130K+ employees

Headquarters Tysons, VA

Type Public Company

Founded 2017

Specialties Insurance BPaaS and BPO, Analytics and Engineering, Applications, Security, Cloud, IT Outsourcing, and Modern Workplace

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