Mobile App Feedback Operations Coordinator - Job Description
Responsibilities
- Manage and organise user feedback from multiple channels including Apple App Store, Google Play Store, in-app forms, customer support tickets, and social media comments to ensure comprehensive data collection.
- Categorise and tag feedback by type such as bugs, performance issues, feature requests, usability concerns, and positive comments to maintain structured records.
- Coordinate with product managers, developers, designers, and quality assurance teams to share relevant feedback for timely action on user-reported issues and suggestions.
- Track the status of feedback items by updating records on bug fixes, feature improvements, and user request resolutions to ensure follow-through until completion.
- Maintain an organised workflow system to streamline feedback operations and prevent loss or duplication of information.
- Prepare regular summary reports highlighting key user issues, response progress, recurring problems, and overall feedback trends to inform management decisions.
- Apply strong organisational skills to handle large volumes of feedback efficiently and accurately.
- Demonstrate attention to detail in categorising and tracking feedback to maintain data integrity.
- Communicate effectively with cross-functional teams to share insights and facilitate collaborative problem-solving.
- Utilize basic knowledge of mobile applications and user experience principles to contextualise feedback.
- Use spreadsheets or feedback tracking tools to manage and analyse feedback data efficiently.
