Provide 1st level technical support for all employees related to IS issues like including Network/Hardware/Software issue. Understand group policies and implementation processes and cascade down necessary instructions to local context. Commission new assets and keep track of existing IS assets. Assist in QSS matters occasionally
- First point of contact for IS issues and resolve it soonest with minimal disruption
- Network infrastructure troubleshooting like internet isssues, VPN, WIFI, IP Conflicts
- User workstation and mobile devices commissioning, troubleshooting, management
- Office hardware like printers, projectors, scanners, servers, and MS windows software troubleshooting and management
- New Joiner embarkment and Leaver Clearance
- Lyreco IS assets tracking and management for audit purpose
- Familiar with Windows Intunes Processes and Active Directory for users profile configuration
- Other Lyreco Software 1st Level Support, if not escalate with Group to resolve issues
- Required occasion travel to Singapore to support both countries physically, if not remotely
- Assist in QSS matters occasionally
Qualification
- Diploma/Degree in IT
- Good communication skills
- Problem solving skills
