Role Overview
The Lead Services Specialist - FieldService Representative (FSR) provides on-site technical support,training, and customer service to the Republic of Singapore Air Force personnelon the operation, maintenance, and repair of F110-GE-129 engines andassociated systems on the F-15 aircraft. You will:
- Serve as the front-line GE representative at the customersite
- Provide technical guidance, troubleshooting, and training onF110 engines
- Support maintenance planning, reliability improvements, and datareporting
- Perform daily management related to safety, quality, delivery and costsrequired to perform services and support customer maintenance activities.
- Operate with a high degree of autonomy, managing your ownworkload, travel, and budget while upholding unyielding compliance andintegrity
- This role requires strong F110 technical depth, customer focus, and theability to work independently in an international environment.
Key Responsibilities
Technical Support &Troubleshooting
Provide interpretation of data and technicalinstructions related to F110 engine operation, maintenance, and repair.
Assist maintenance personnel with troubleshooting, adjustment,calibration, bench checks, routine maintenance, inspection, and repair ofGE engines.
Provide technical guidance to customer aircrew on theoperation of GE engines and associated systems.
Training & KnowledgeTransfer
- Deliver on-the-job training to maintenance personnel onmaintenance and operating techniques for F110 engines.
- Emphasize safety precautions and best practices during alltraining activities.
- Provide guidance in the use of authorized GE special tools andtest equipment.
- Identify training needs and recommend appropriate trainingprograms to enhance customer maintenance capability.
- Effectively transfer technical knowledge to less-experiencedpersonnel, both verbally and in writing.
Field Data, Reliability& Continuous Improvement
- Collate, analyze, and report in-service field data to GEAerospace Project Engineering for use in safety assessments, reliabilitytrending, and component improvement initiatives.
- Assist maintenance personnel in the processing of failure data anddefect reports, in accordance with standard customer reporting procedures.
- Provide analysis of maintenance difficulties and advise onchanges to maintenance, inspection, and training programs toimprove quality, efficiency, and effectiveness.
- Relay relevant field issues and improvement information fromGE and other international operators back to the customer.
Customer Interface &Maintenance Planning
- Provide guidance to customers on the installation of GE enginemodifications and interpretation of related technical instructions.
- Assist customer personnel with maintenance planning andforecasting for F110 engines.
- Provide liaison support for processing components for repair ordeeper maintenance, coordinating with GE and approved repair facilities.
- Maintain strong, professional relationships with customer personnel,acting with tact, diplomacy, and a high level of cooperation.
Autonomy, Compliance& Travel
- Work remotely from GE headquarters, taking responsibility foryour personal workload, travel, and budget.
- Operate with unyielding compliance and integrity, adhering to allGE policies, local regulations, and customer requirements.
- Travel to foreign and domestic locations as required tosupport the customer and GE field service needs.
The Ideal Candidate
The ideal candidate for this role is a proactive and detail-orientedprofessional with strong oral and written communication skills. They thrive ina collaborative environment and are committed to excellence and continuousimprovement.
Required Qualifications
- Advanced experience in Services and Customer Service Management,with a knowledge level comparable to a Bachelor's degree from anaccredited university or college,
- Or a high school diploma with significant relevantexperience.
- Significant field service or maintenanceexperience supporting military and/or commercial engine programs.
- In Depth F110 engine experience (F110-GE-129 preferred).
- Previous experience working as a F110 Field Service Representative orsimilar customer-facing technical roles in other countries.
- Strong customer interactionand communication skills, with the ability to present to all levels ofmaintenance, engineering, and management
Desired Characteristics.
- Strong interpersonal and leadership skills, with the ability tolead and influence GE customers and peers.
- Proven analytical skills and qualityimprovement ability.
- Demonstrated proficiency in repair, troubleshooting, shopoperations, and testing of F110 programs/hardware.
- Project management experience, including coordinating activitiesand driving actions to closure.
- Demonstrated ability to work independently, without technicalguidance, and to perform all required work tasks.
- Strong ability to transfer technical knowledge to others andclearly express complex technical concepts in both oral and written form.
- High degree of tact, diplomacy, and the ability to work andcooperate harmoniously with customer personnel.
