Proven experience as a Trade Floor Engineer or in a similar role.
Strong knowledge of trade floor operations and technologies.
Provide first-level support for Microsoft Intune and Windows Autopilot-related issues
Collaborate with other IT support teams to escalate and resolve more complex issues.
Proficient in Windows operating systems.
Strong analytical and problem-solving skills.
Excellent communication and collaboration skills.
Ability to work collaboratively in a fast-paced, high-pressure environment.
Mandatory project management experience
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
Strong understanding and skills in SLA, KPI Management
Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
Highlight Risks, Issues and action logs with management and seek sign offs.
Work closely with Support teams and our Third Party Partners and manage service provided and relationships.Should have knowledge on MS Office and Microsoft project
Taking ownership of issues through to resolution on all appropriate incidents & requests.
This position requires the ability to work in a project-based environment, requiring flexibility and teamwork.
Key responsibilities:Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance. Manage and execute endpoint migration projects, including planning, testing, and deployment. Collaborate with traders, IT teams, and other stakeholders to understand and address technical needsand issues. Maintain and update documentation related to trade floor systems and endpoint migrations. Ensure compliance with industry regulations and company policies. Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune. Troubleshoot and resolve basic Intune-related problems, including connectivity issues and devicecompliance. Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg,Reuters, etc. Perform desktop and laptop updates, upgrades, imaging, and support for trading applications,smartphones, and printers. Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates viaSCCM/Software Centre/Intune
