BriefSummary:
JoinadynamicteamasaMICEOperationsandSalesSupportExecutive,whereyouwillplayacrucialroleinensuringsmoothoperationalworkflowsanddeliveringexceptionalsupporttothesalesteam.
Responsibilities
- Provide operational assistance to the sales team, including air ticket reservations and coordination with hoteliers, restaurants, and event venues for quotations.
- Prepare detailed itineraries, arrange airport transfers, coach services, luggage tags, and pre-departure kits (tour booklets and briefings).
- Address visa inquiries and facilitate insurance purchases for corporate clients through email and phone communications.
- Manage internal and external disputes and complaints effectively.
- Assist with proposal preparation and other sales support tasks as required.
- Collaborate with the business travel team to support operational needs.
- Issue Expense Orders (EO) and invoices for all operational support provided, including tasks assigned by the manager.
Requirements
- Diploma in Tourism, Hospitality, or a relevant field.
- Minimum of 2 years of relevant work experience in the Tourism or Hospitality sector.
- Proficient in Microsoft Office Suite.
- Ability to thrive under tight deadlines and maintain a positive working attitude.
- Highly independent, meticulous, and a strong team player with excellent interpersonal skills.
- Experience with group booking and familiarity with Global Distribution Systems (GDS) such as Sabre or Amadeus is advantageous.
