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join us today!
UCT is looking for a talented
Mgr, Customer Service to join us in
Singapore!
Job Summary:
Manager, Customer Service will lead the
Customer Service team (3–4 members), ensuring smooth daily operations. The role will enhance coordination across activities and maintain a high level of service and responsiveness to customers.
Essential Duties and Responsibilities:
- Assign tasks and responsibilities across the Customer Service team.
- Develop a strong understanding of the various customers, accounts, and working platforms.
- Provide professional guidance and support to Customer Service team members.
- Enhance alignment and coordination within the Customer Service team and ensure alignment with company targets and objectives.
- Ensure a high level of overall service and responsiveness to customers.
- Collect customer and internal feedback, and recommend improvements and necessary operational changes to management.
- Prepare and submit periodic reports to the supervisor.
- Support recruiting activities and mentor new or existing team members.
- Personally manage selected key customer accounts as required.
- Take responsibility and accountability for the overall performance of the Customer Service team.
Knowledge, Skills and Abilities:
- Organized and focused with strong attention to detail
Educational/Certification Requirement:
- BA in Logistics/operation/ admin Or related
Experience Requirement:
- Good command of Microsoft Excel, PowerPoint, and Word, as well as SAP.
- At least 5 years of experience in Customer Service support within the Semiconductor industry.
- Strong interpersonal and communication skills, fostering effective collaboration across teams.
- Proven ability to multitask and manage priorities in fast-paced environments.
- Resilient under pressure, capable of supporting dynamic market operations.
- Advanced English proficiency, both written and verbal.
- GOOD proficiency in SAP,
Physical Demands and Working Conditions:This section is required for compliance with the Americans with Disabilities Acts (ADA)
Criteria:
Work Environment:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands :
- Work may require the ability to lift 10-20 pounds infrequently.
Environmental Exposure:
- May involve exposure to moderate noise levels from printers, faxes, computers etc.
Overnight Travel:
- Work may require out of town travel depending upon assignment (training and meeting).
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.
