Messaging & Collaboration Engineer SharePoint

Responsibilities

SharePoint Administration:

. Manage and maintain SharePoint farms and site collections

. Perform patching, upgrades, and lifecycle management

. Define and enforce governance policies and best practices

. Support hybrid integration with Microsoft 365 services

. Troubleshoot issues across SharePoint architecture

SQL Server Management:

. Administer SQL Server environments supporting SharePoint and other applications

. Monitor and optimize database performance and resource utilization

. Manage backup, restore, and disaster recovery strategies

. Implement High Availability (HA) and Disaster Recovery (DR) solutions (e.g., Always On, clustering)

. Perform capacity planning and database maintenance

Automation & Scripting:

. Develop and maintain PowerShell scripts to automate routine tasks

. Improve operational efficiency through automation and tooling

. Generate reports for system health, usage, and compliance

Security & Compliance:

. Implement and enforce least-privilege access models

. Ensure secure configurations aligned with enterprise policies

. Support audit readiness and compliance requirements

. Collaborate with security teams to mitigate risks

Monitoring & Reliability:

. Implement proactive monitoring and alerting mechanisms

. Perform root cause analysis and incident resolution

. Participate in on-call support rotation

. Ensure high availability and system stability

. Proactively monitors the work queues

. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.

. Executes changes with clear identification of risks and mitigation plans to be captured into the change record.

. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.

. Identifies problems and errors before they impact a client's service

. Leads and manages all initial client escalation for operational issues.

. May work on implementing and delivering disaster recovery functions and tests.

Requirements

. Bachelor's degree or equivalent qualification in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).

. Minimum 6 years of experience managing enterprise Microsoft collaboration and database platforms, including SharePoint, Microsoft SQL Server, Exchange Server/Exchange Online, Microsoft Teams, and Skype for Business Server.

. Strong technical expertise in PowerShell scripting, automation, system administration, troubleshooting, and performance optimisation, with excellent analytical and problem-solving skills.

. Proven experience supporting hybrid environments, implementing migration strategies, and administering both on-premises and cloud-based Microsoft technologies.

. Relevant Microsoft certifications: Microsoft 365 Certified - Enterprise Administrator Expert / Azure Database Administrator Associate

Licence no: 12C6060