MES Support Analyst (Digital Transformation/ Automation/ Pharma)
12-Months Contract
Location: Tuas
Salary up to $7,000 depending on experience
Industry : Pharmaceutical
Responsibilities
Configuration
Configure system components including workstation assignments, printers, weighing scales, and access rights.
Maintain and update specification documents to reflect configuration changes and system enhancements.
Integration & Collaboration
Support Plug & Produce (P&P) investigations and design to enable seamless integration between MES and Historian.
Act as a liaison between Digital, Automation, MES, SAP, and Global Teams to coordinate issue resolution and system improvements.
Technical Documentation & Testing
Review and approve technical specifications for MES-related developments.
Prepare and execute test cases, ensuring thorough validation of system changes, upgrades and new functionalities.
Database & Query Optimization
Develop and optimize SQL queries to support MES data operations and reporting and troubleshooting if required.
System Upgrades & Release Management
Plan and coordinate MES system upgrades, including assessment and rollout of new releases to ensure minimal disruption and compliance with quality standards.
Supporting Responsibilities Include (performed As Needed)
System Operations & Troubleshooting
Collaborate with the global support team to troubleshoot or support technical issues across MES, application services, databases, and connected devices (e.g., workstations, printers, weighing scales).
Assist in monitoring application performance and availability to ensure seamless and uninterrupted operations.
Support user access management in compliance with Sanofis standard processes and policies
Requirements
Proficient in both Waterfall and Agile project methodologies, ensuring efficient project execution across diverse teams and timelines.
Deep expertise in deploying, configuring and supporting Manufacturing Execution System (MES)
Experienced working in GxP-regulated pharmaceutical manufacturing environments with a solid understanding of industry standards and validation requirements.
Experience in integrating MES with a wide range of enterprise and automation systems:
DCS systems (e.g.: Emerson DeltaV)
SAP ERP
Data Historian
Technical Proficiencies
Database: MySQL, Microsoft SQL Server, Oracle
IT support processes: Incident management, change management and service request handling
Application Architecture: Solid understanding of application design
