About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
About this role:-
We are looking for Merchant Risk Management Specialist, you will own the end-to-end risk strategy and operational framework for our acquiring merchants. You will analyze transaction data, conduct complex due diligence (including offline/on-site visits), and design data-driven modules that perfectly balance risk compliance with operational efficiency. This is a high-impact role where you will transform daily investigation insights into scalable risk methodologies, build cross-departmental risk tools, and act as a key defender of the company's bottom line in a dynamic, high-pressure payment ecosystem.
Responsibilities
- Analyze Key Merchants, High-Risk Merchants, and Complex Cases to Develop Risk Management Strategies. Responsible for conducting data analysis on key merchants, high-risk merchants, and complex cases, and formulating merchant risk management strategies. Utilize transaction data analysis, document verification, offline visits, and other methods to comprehensively evaluate the authenticity, compliance, and risk status of merchants operations, achieving risk identification.
- Build Data and Operations Modules Based on Business Models and Risk Policies. Based on the business models of acquiring merchants, company risk policy requirements, and strategy/operations frameworks, design and build data and operations modules. Responsibilities include, but are not limited to: operational process design, standard formulation, operations platform development, quality training system improvement, maintenance mechanism optimization, and resource management, ensuring a balance between operational efficiency and risk management.
- Through accumulation of daily cases, systematically summarize acquiring business patterns, risk characteristics, and customer experience pain points on a regular basis. Provide knowledge feedback to enhance risk management solution, improve operational efficiency and customer experience. Participate in risk case database construction and knowledge documentation, forming transferable investigation experience and methodologies.
- Based on the dynamic changes in business needs and risk preferences, collaborate with relevant departments to jointly drive iteration and development of merchant risk management tools.
Job Requirements:-
- Minimum 3 years of experience in risk investigation, due diligence, or on-site investigation within payment, financial, or related industries. Familiar with acquiring merchant business models and risk landscape, capable of independently conducting complex merchant investigations. and experienced in offline merchant risk management is preferred.
- Proficient in various merchant risk investigation skills and methodologies. Possess excellent observation, communication, and judgment abilities, capable of obtaining critical information in complex situations.
- Strong logical thinking and data analysis capabilities. Able to identify risk signals from investigation information and form structured, insightful investigation conclusions. Willing to share experience with good communication and expression skills. Capable of effectively guiding newcomers.
- Fluent in both Chinese and English as working languages, including reading/writing and oral business English communication.
- Strong sense of ownership. Demonstrate strong resilience and self-adjustment capabilities when facing complex, high-pressure, multi-tasking situations
