About Us
MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
About the Role
The Merchant Risk Manager is responsible for identifying, assessing, monitoring, and mitigating risks associated with merchants throughout their lifecycle—from onboarding and underwriting to ongoing monitoring and portfolio management.
This role works closely with Business Development, Compliance, Operations, Product, Finance, and Fraud teams to balance commercial growth with prudent risk management while ensuring compliance with regulatory requirements and card scheme standards.
Key Responsibilities
Merchant Underwriting & Onboarding
- Conduct comprehensive risk assessments on prospective merchants during onboarding.
- Review merchant business models, ownership structures, websites, transaction flows, financial statements, and supporting documentation.
- Assess merchant creditworthiness, operational capability, reputational risk, AML/CFT exposure, and fraud risk.
- Recommend approval, conditional approval, or rejection based on internal risk policies.
- Establish merchant processing limits, reserve requirements, rolling reserves, settlement terms, and exposure thresholds.
Merchant Portfolio Risk Management
- Continuously monitor merchant portfolios for unusual transaction patterns and emerging risks.
- Identify merchants exhibiting elevated fraud, excessive chargebacks, disputes, refund ratios, or suspicious transaction behaviour.
- Review merchant performance against predefined risk thresholds.
- Recommend appropriate risk mitigation actions including:
- Reserve adjustments
- Processing limit changes
- Settlement delays
- Temporary suspension
- Merchant termination
Risk Framework & Policy Development
- Develop and enhance merchant risk policies, underwriting standards, and operating procedures.
- Build merchant risk scoring models and assessment methodologies.
- Define merchant segmentation based on industry, geography, transaction profile, and risk appetite.
- Review and update merchant risk controls in accordance with regulatory requirements and industry best practices.
Chargeback & Loss Prevention
- Monitor chargeback performance across merchant portfolios.
- Work with merchants to improve dispute management and reduce chargeback ratios.
- Identify merchants at risk of excessive financial losses.
- Develop proactive mitigation strategies to minimise credit and operational losses.
Cross-functional Collaboration
Partner closely with:
- Compliance for AML/KYC and sanctions matters
- Operations for settlement risk management
- Product teams for risk control enhancements
- Business Development during merchant acquisition
- Finance on reserve and exposure management
- Fraud teams on suspicious merchant activities
Reporting & Analytics
- Prepare regular merchant risk reports and portfolio health dashboards.
- Analyse portfolio trends and recommend improvements.
- Present merchant risk metrics to senior management.
- Track key risk indicators (KRIs) and portfolio exposure.
Requirements
- Bachelor's degree in Finance, Business, Risk Management, Economics, Accounting, or a related discipline.
- 5–8 years of experience in merchant risk, payment risk, acquiring risk, credit risk, underwriting, or financial risk management.
- Experience within a payment institution, acquiring bank, PSP, fintech, or card acquiring business.
- Strong understanding of:
- Merchant acquiring
- Card payments
- Chargebacks
- Fraud trends
- Merchant underwriting
- Payment processing
- Familiarity with Visa and Mastercard operating regulations.
- Knowledge of merchant categories (MCCs), payment flows, settlement processes, and merchant lifecycle management.
- Strong analytical skills with experience interpreting transaction data and portfolio performance.
- Advanced Excel skills; experience with SQL, Power BI, Tableau, or similar analytics tools is advantageous.
- Excellent stakeholder management and communication skills.
Preferred Qualifications
- Experience working in a regulated payment institution.
- Understanding of digital payments, cross-border payments, and fintech products.
- Experience with merchant monitoring systems and transaction risk platforms.
- Familiarity with fraud detection tools and data analytics.
- Professional certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Financial Risk Manager (FRM), or equivalent are advantageous.
Success Metrics
- Maintain merchant portfolio losses within approved risk appetite.
- Reduce merchant fraud and financial losses through proactive monitoring.
- Keep merchant chargeback ratios below card scheme thresholds.
- Ensure timely merchant underwriting decisions while maintaining quality.
- Deliver effective merchant portfolio reporting and risk insights.
- Strengthen merchant risk policies and operational controls.
- Support business growth while maintaining prudent risk governance.
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
