The role of Membership Ambassador (Sales) is a specialised role designed to drive member enrolment and engagement at our Five Star hotel partners. The role has a direct report to TouchPoint's Senior Management Team, while day to day working hand-in-hand with the hotel's F&B team to provide a positive experience to members and prospective members.
The Membership Ambassador's role is twofold:
- A priority focus to ensure the visibility of the membership is maximised to hotel guests, and to facilitate the onboarding of new hotel members.
- To provide a strong level of member support, presence and engagement - ultimately creating a better onsite experience for hotel members.
Key Responsibilities and KPIs
- Supporting new member growth through member on-boarding at hotel venues
- Ensuring that each member and their guests experience utilising their membership is positive and memorable.
- To maintain detailed monthly activity reports on all facets of the role, from member feedback on hotel services, to App platform improvement, and how to better support members in general.
- To attend regular hotel F&B meetings as required.
- Working directly with the department heads to ensure timely and appropriate member communications.
- Working closely with the hotel F&B team in areas of operations to support service delivery to members.
- Cultivating stronger levels of member recognition and to encourage member participation in hotel events and promotions.
- To assist in the planning, execution and hosting of member events at the hotel as required.
- To liaise regularly with TouchPoint and hotel management, reporting on all established KPI's of the role and the App platform.
