Medical Social Worker

Medical Social Worker

Healthcare / Nursing Home | Singapore

We are seeking an experienced Medical Social Worker to support residents and families through comprehensive psycho-social care, care transitions, community linkage, and funding support within a nursing home setting.

Key Responsibilities

• Conduct pre-admission social assessments and support smooth resident admissions.

• Develop, implement, and review residents psycho-social and social wellness care plans.

• Ensure healthy bed occupancy.

• Provide counselling and support to residents and families, including Advance Care Planning (ACP).

• Coordinate discharge planning and linkage to community and home-based services.

• Serve as the primary point of contact for families on non-clinical matters and feedback.

• Participate in multidisciplinary meetings and collaborate with medical, nursing, and allied health teams.

• Support Medifund applications, conversion of private cases to portable subsidy scheme, and administration of residents funding schemes.

• Liaise with community organisations and manage external partners supporting resident care.

• Manage and respond to the Home's enquiries email, including triaging, responding to, and coordinating follow-ups with internal teams.

• Coordinate fire safety drills with the outsourced Fire Safety Manager (FSM).

• Maintain and update Emergency Response Plan (ERP) documentation in consultation with the FSM.

Requirements

• Recognised Degree in Social Work / Post Graduate Diploma in Social Work

• Registered with Singapore Association of Social Workers.
• At least 5 years related work experience in medical social work, preferably in ILTC sector.

• Strong working knowledge of eldercare services, community care networks, and healthcare funding schemes.

• Strong communication, documentation, and organisational skills.
• Able to work independently and manage multiple stakeholders effectively.

Qualities & Competencies

• Strong interpersonal and communication skills able to manage sensitive situations professionally.

• Calm, structured, and decisive when handling complex or emotionally charged cases.

• Highly organised, with the ability to manage multiple cases, stakeholders, and compliance requirements.

• Proactive, accountable, and comfortable working independently.

• Sound judgement, discretion, and professionalism.

• Comfortable balancing casework with operational and compliance-related responsibilities (e.g. partnerships, fire safety coordination, documentation).