Meat Cutter cum Retail Operations Manager

• Define, implement, and maintain quality standards for our fresh food categories

• Initiate pilot programs for new processes, packaging solutions, or shelf-life improvements

• Address and resolve any quality-related complaints in collaboration with store teams

• Develop and enforce SOPs for storage, handling, and display of fresh foods

• Work with Category Managers to ensure suppliers meet technical specifications and safety standards

• Drive continuous improvement initiatives for Fresh Produce

• Monitor and optimize the cold chain process from supplier to store to ensure product freshness

• Support store teams with technical knowledge, training, and operational improvements

• Monitor and guide fresh food merchandising, stock rotation, and waste control processes

• Collaborate with visual merchandising and operations teams to maintain fresh category presentation standards

• Track key metrics including spoilage rates, customer complaints, audit scores, and waste percentages

• Analyze trends to identify issues and recommend corrective/preventive actions

Job Requirements

• Diploma / Bachelor in Business, Food Science Food Technology, or related field

• 3+ years of retail operations, supply chain, supplier management experience in a fresh produce (Seafood & Fish) - quality or food safety role, preferably in a retail or wholesale environment

• Ability to train and influence cross-functional teams (Suppliers / Retail)

• Good technical knowledge and how to handle cutting for fresh Fish & Seafood

• Strong analytical and problem-solving skills with data-driven mindset

• Able to multitask and work well in a fast-paced environment

• Positive, proactive, and adaptable mindset.