McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Sen McGirr.
McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At McQueen, we live and breathe a culture defined by our Key Behaviours:
- Empowerment We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
- Teamwork We put an emphasis on teamwork; this means working together as a collective to achieve shared goals.
- Respect We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
- Kindness We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The Role
This role is instrumental in driving and supporting retail excellence in day-to-day management of the retail and store operations to ensure most efficient use of the time. Keep abreast of the business addressed to the Retail Director by utilizing the appropriate resources to ensure accurate and timely information/data gathering, analytical decision support and follow-up on all issues.
How Will You Contribute
- To provide the day-to-day retail and store operations support to the Retail Director and the retail teams
- To drive operational initiatives to develop guidelines to ensure the highest level of retail operation standards and floor management to drive business goals
- To partner with different departments to measure and optimise sales productivity and operations (planning schedule, retail dashboards, match to traffic, conversion rate)
- To assist in maintaining store, and closing down store in Southeast Asia
- To follow up the store commercial performances through different sales analysis and productivity reports
- To participate in the annual budgeting process
- To act as a link between the retail store team and the inventory control team
- To coordinate with various departments for in-store promotion activities and events
- To enhance customer service and elevate client experience by collaborating with different teams to organize retail training / development programs for store staff to ensure store operation standards
- To assist in managing positive customer relations and monitoring customer feedback
- To provide administrative support to store
- To perform other related ad hoc tasks and projects where necessary
Key Requirements
- Bachelor's degree in Business Administration or equivalent
- Minimum 3 years experience in in retail operations and/or business supports
- A good team player with excellent analytical, presentation and communication skill
- A fast learner, self-motivated, and able to work under pressure
- Well organised, self-initiative, strong planning & organisation, presentation, and communication skills
- Good PC skills such as MS Office
Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs, and sexual orientation enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
