Material Services Executive/ Senior Material Services Executive

JOB RESPONSIBILITIES

Summary

Oversee repair network performance across local and regional stations, ensuring timely completion of orders and resolving backlogs to meet Pool program commitments. As the focal point for customers and stakeholders, manage SFR queries, coordinate technical issues, and support upgrade campaigns. Handles vendor management, quotations, logistics, and warranty controls while ensuring full compliance in documentation. Additionally, drive continuous process improvements and support financial, operational, and supplier performance activities.

Main Responsibilities:

1. Repair Network & TurnAround-Time (TAT) Performance

• Drive the development and performance of local and regional repair networks
• Conduct visits to local repair stations when needed
• Monitor open repair orders and follow up closely to ensure completion within acceptable TAT
• Escalate critical repair backorders with repair stations to support Pool program commitments
• Conduct weekly operational meetings with repair stations to address critical orders and priorities

2. Customer & Stakeholder Support

• Act as the local focal point for Pool program customers on repair certificates and SFR (Shop Finding Report) queries
• Serve as the interface between the Pool team, operators, repair facilities, internal units, and suppliers
• Discuss customer issues with management and contribute to timely resolution
• Support customer pool upgrade and retrofit campaigns
• Act as focal point between Engineering and customers for Non-Covered events under the Pool agreement

3. Supplier & Repair Vendor Management

• Work with repair vendors on quotation analysis, approval, and processing of repair purchase orders
• Ensure adherence to terms under the Master Services Agreement and resolve discrepancies with repair stations
• Participate in quarterly supplier performance reviews (QBRs) with the Global team
• Implement and manage processes for reverse logistics and repair exchanges with vendors
• Support Finance with supplier payment issues and Pool fees billing where required

4. Operational & Logistics Activities

• Perform system receiving, initiate shipments of parts, and support daily operational activities
• Prepare spreadsheets, graphics, and reports for operational tracking
• Control and monitor warranty terms on spare parts
• Prepare and follow up on customer quotations
• Upload SFRs into SAP / FlyEmbraer Download Center
• Ensure compliance with documentation processes and archiving of repair reports

5. Continuous Improvement & Corporate Programs

• Identify opportunities to optimize, rationalize, and modernize operational processes
• Embrace and promote the EMBRAER P3E program, corporate values, and Lean thinking principles
• Performance Indicators/ Specifics
• Repair Turnaround Time, QM aging, Quote/ PO approval response time

JOB REQUIREMENTS

Education

• Diploma or Degree in Business Administration, Engineering or related fields

Experience

• More than 5 years of relevant work experience
• Has solid knowledge of repair and warranty process in the aerospace environment

Personal and behavioural requirements

• Team player, diligent and conscientious in maintaining proper filing of all records

Language(s) required

• English

IT Skills

• Proficient in Microsoft Salesforce MS Office and SAP