Send Services Pte. Ltd - Marketing & Operations Intern
Send (Singapore Food Delivery Startup)
Send is a peer-to-peer food delivery platform supporting hawkers and local merchants. We're looking for a proactive and detail-oriented intern to support day-to-day marketing execution and on-ground operations.
This is a hands-on role. You'll work closely with the marketing team to execute campaigns, manage content, and support real-world activations across Singapore.
What You'll Be Doing
1) Data Reporting & Analytics
- Develop data visualisation and dashboards using a combination of online tools (e.g. Amazon Redshift, QuickSight etc.) to communicate conversion and customer trends.
- Leverage data reports to deepen customer insights, supporting team leaders in making data-driven decisions on resource and budget allocation, and content.
- Help shape the broader marketing strategy by translating qualitative customer feedback into actionable insights.
2) Video Content
- Conceptualise high-impact video content tailored for diverse social ecosystems, from short-form trends (e.g. Facebook Stories, Instagram Reels, TikTok), to community-led platforms (e.g. Lemon8, Xiaohongshu), to thought leadership-focused content (LinkedIn).
- Translate creative concepts into detailed storyboards and compelling scripts that capture brand voice and drive viewer retention.
- Assist the marketing team in end-to-end production, from onsite filming to post-production editing.
- Where ideal, convert video content into digestible written formats (e.g. social media posts, visual infographics etc.) to maximise content ROI.
3) Media Relations
- Identify and secure media opportunities by crafting newsworthy narratives (e.g. press releases, pitch decks etc.) that elevate the company's profile across mainstream and niche press.
- Build relationships with journalists and publications to position the company as a thought leader in the F&B industry.
4) Resolution Handling & Operational Support
- Handle merchant and stakeholder inquiries in real time.
- Troubleshoot operational issues and identify root causes.
- Coordinate cross-team follow-ups to ensure timely resolution.
- Track cases until closure and maintain proper documentation.
- Train and fine-tune in-house Sendy AI chatbot to maximise operational accuracy and resolve stakeholder inquiries.
5) Merchant Onboarding & Platform Setup
- Assist with menu uploads and system configuration.
- Guide merchants through onboarding workflows.
- Ensure accurate documentation and tracking of onboarding progress.
What We're Looking For
- Currently pursuing a Bachelor's degree in Communications, Marketing, Business, Media, or a related discipline
- Preferably final year undergraduate students
- Comfortable working in a fast-paced startup environment
- Reliable, detail-oriented, and able to follow through on multiple tasks and deliverables at once
- Comfortable with basic content tools (e.g., Capcut, Davinci Resolve, Premiere Pro, After Effects equivalent, Canva, Google Drive)
- Bonus: Interest in local culture, hawkers, or community storytelling
What You'll Gain
- Real startup exposure (not just shadowing, actual execution)
- Hands-on experience across social, influencers, marketing, events, and operations
- Understanding of how marketing and operations work together in a growth-stage company
- Portfolio-worthy projects and real campaign involvement
