Marketing duties
- Develop and execute marketing strategies: Create and implement marketing plans for restaurant openings, menu changes, and promotions.
- Manage campaigns and promotions: Plan and execute campaigns through digital, social media, and traditional advertising channels.
- Oversee brand visibility: Utilize various channels to enhance brand visibility and manage brand-aligned content.
- Analyze market trends: Study the target market and competitors to craft strategic engagement plans.
- Track performance: Analyze the return on investment (ROI) of marketing activities, social engagement, and guest feedback.
Sales duties
- Achieve sales targets: Meet and exceed monthly and quarterly sales goals.
- Develop sales leads: Prepare action plans for finding and pursuing sales leads and prospects.
- Build and maintain relationships: Foster strong relationships with repeat guests, VIPs, concierges, and walk-in customers.
- Upsell products: Promote premium menu items or packages to increase average spend per guest.
- Handle inquiries and reservations: Manage reservations and respond to customer inquiries and special requests in a timely and professional manner.
- Identify new opportunities: Pursue new business opportunities, partnerships, and market segments.
Customer service and relations
- Provide proactive customer service: Ensure information is accessible and responsive to client needs.
- Build guest loyalty: Ensure a consistent brand experience and deliver service excellence to build guest loyalty.
- Manage reservations: Handle reservations across phone, email, and online booking platforms.
