We are seeking an experienced Marine Service Sales Team Manager to lead & drive our client's Marine Engines Service Sales team in Singapore, covering technical service-related sales, including small retrofits, system upgrades, and marine engine routine maintenance.
This is a regional leadership role that will be responsible for strategic sales leadership, ensuring excellent service delivery, nurturing key customer relationships, and driving business growth, all while aligning with HQ's global standards.
Your Responsibilities:
Leadership & Strategy
- Lead, mentor, and develop the Service Sales team to meet business objectives.
- Define annual and quarterly sales strategies and targets.
- Monitor team performance and drive continuous improvement.
- Promote collaboration, motivation, and professional growth across the team.
Service Operations Oversight
- Oversee service inquiries, quotations, and follow-ups.
- Ensure proper coordination of technical support (remote or onsite).
- Maintain high service quality, safety, and compliance with plans and standards.
- Track service progress and ensure timely reporting.
Customer & Business Development
- Serve as the key contact for major accounts and strategic customers.
- Build long-term partnerships with shipowners, vessel managers, and technical representatives.
- Conduct client meetings to showcase new products, technologies, and service capabilities.
- Expand service opportunities beyond company-related equipment and systems.
Sales Growth & Profitability
- Identify new opportunities, lead proposals, and manage contract negotiations.
- Track customer behavior and vessel activity to anticipate needs.
- Manage sales pipelines and reporting accuracy.
- Ensure timely closure of service orders and payment collection.
Internal Collaboration & Administration
- Coordinate with logistics, parts, and technical teams to deliver seamless service.
- Review and approve quotations, proposals, and documentation.
- Support finance processes including invoicing, dispute resolution, and follow- ups.
- Streamline and standardize sales processes across regional offices.
Compliance & Reporting
- Ensure all activities align with internal policies and EU regulations.
- Monitor adherence to pricing and process standards.
- Provide regular reports on performance, service delivery, and customer satisfaction.
- Represent company in HQ meetings and act as a bridge to regional customers.
Requirements:
- Proven experience in service sales, marine systems, or technical service management.
- Strong leadership and people development skills.
- Solid understanding of regional maritime markets and customer needs.
- Excellent communication, negotiation, and organizational skills.
- Ability to balance strategic direction with hands-on operational oversight
- Strong analytical and strategic thinking capabilities.
- Highly organized, self-driven, and able to manage multiple priorities in a matrix environment.
- Proficient in CRM platforms and digital sales tools (HubSpot is a plus).
- Willingness to travel regionally as required
