JOB SUMMARY
The Manager of Strategy Planning & Deployment, APEC is a key member of the Brand, Loyalty, Marketing, Revenue, Sales & Distribution Digital, Strategy Planning & Services organization (i.e., Consumer Operations), which provides business consultancy and project management services to Asia Pacific Consumer Operations teams. The position will report to the Director, Strategy Planning & Deployment. This role is responsible for:
- Providing critical thinking, structured problem-framing and constructive solution-building capabilities to cross-functional project teams
- Engaging key stakeholders to identify, plan and execute consulting projects that support the strategic priorities of the company
- Designing, developing, facilitating and leading the execution of strategic planning efforts
- Leading associates, cross-functional teams and external partners implementation of Consumer Operations strategic initiatives
- Providing end-to-end project management, effective communication and analytical support for various Consumer Operations programs to ensure successful delivery of project objectives
- Activating and sustaining effective business relationships through strategic thought leadership and strong abilities to navigate and influence across the Asia Pacific organization
Success in this role requires strong organizational skills, strategic thinking, strong work ethic, and the ability to manage multiple complex project and priorities concurrently. This position will work closely with other departments within Marriotts Asia Pacific Headquarters (e.g., Loyalty, Sales & Distribution, HR, Revenue, Reservations, Digital, Operations, Finance, IT etc.) as well as with senior leadership in the field.
This individual will focus on the following project types:
- Deployment projects: Support the planning and execution of large-scale deployment projects (e.g. rollout of new capabilities to all hotels) including change management communications
- Project management projects: Providing project management support in key cross functional initiatives (e.g. APAC Integrated Payment Gateway & Tokenization Project) including creation of detailed timelines and milestones, project governance and tracking and development of future operating model
- Strategic projects: Support the planning, problem solving, research, and analyses to develop recommendations (e.g. business cases) for key business issues
CANDIDATE PROFILE
Education and Experience
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major OR
- 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
Attributes, Skills & Experience Preferred
- Prior consulting or project management experiences are mandatory
- Prior revenue management, sales, finance or front office operations working experience is preferred
- Fluent speaking and writing in English are mandatory
- Prior experience in large-scale deployment projects and working with cross functional teams would be advantageous
- Strong change management skills including ability to communicate changes clearly and persuasively, anticipate issues that may arise and strategically involve and influence senior leaders to motivate change
- Strong communication and presentation skills (esp. to senior leaders)
- Strategic Thinking & Organization: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to support solution-focused problem solving to critical business challenges.
- Change and Ambiguity: Able to support the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.
CORE WORK ACTIVITIES
Project Management & Execution
Support initiatives in partnership with the Asia Pacific Consumer Operations Leadership team to drive change across the Consumer Operations organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:
- Accountable to the results of the project
- Provides content guidance to the project, including business strategy development and implementation, measurement and long-term sustainment of project objectives
- Participate in review cycles at key milestones & provide go/no-go decision
- Actively participate in strategy development sessions
- Contribute to strategy development and project planning
- Develop and drive implementation plan
- Ensure appropriate stakeholder input and engagement, senior sponsorship and resourcing
- Establish key milestones and approval roles
- Ensure timely delivery against milestones
- Delivers program Key Performance Indicator metrics to measure performance and goal tracking
- Partners with hotel stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions to drive business strategy and and/or technical solutions.
- Ensures strategy initiatives, priorities and operations are represented and advocated for, to all accountable resources to achieve goals and objectives.
- Facilitates continent alignment of project goals and objectives. Drives pre-launch planning activities utilizing cross-discipline, scalable processes and communication channels
Additional Responsibilities
- Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
- Demonstrates self-confidence, energy and enthusiasm.
- Informs and/or updates leaders on relevant information in a timely manner.
- Manages time effectively and conducts activities in an organized manner.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Performs other reasonable duties as assigned by manager.
- Some travel required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
