Manager, Strategic Partnerships

Purpose of the Role:

This position will play a critical role in driving Zuellig Pharma's capabilities & services among top Pharma/Medical Device/Healthcare organizations globally. You'll play a key role in building relationships with corporate clients and identifying opportunities that support sustainable, long-term growth. In this role, you'll work closely with various internal teams from sales, marketing, supply chain, patientcare, clinical reach to create solutions that make a real impact.

What You'll Do :

. Manage and enhance relationships with strategic key clients to ensure profitable contract renewals and extended partnerships across geographies and solutions.

. Lead RFPs for contract renewals and new business opportunities throughout the region. Understand and manage key clients financials, specifically ZP profitability and NWC positions.

. Develop and maintain a strategic key account plan for each key client, setting growth opportunities and targets while defining a clear path to success.

. Drive win-win collaborations and engagements with key clients across markets. Ensure completeness and accuracy of CRM at both regional and market levels.

. Strategically drive client satisfaction and increased loyalty/stickiness.

. Directly lead client engagements at the regional level, providing clarity amidst internal complexity and coordinating/enabling across markets to pursue key opportunities and address challenges.

. Coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests.

. Organize QBRs and executive connections regularly, maintaining frequent touch points with clients to gather feedback and address their business needs.

. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score.