Manager/Senior Manager Operations Management (SSMD)

What the role is

As a Manager/SeniorManager in the Shared Services Management Division, you will plan and implementstrategic Business Process Outsourcing (BPO) initiatives and collaborate withinternal stakeholders and service partners to enhance shared services delivery.This role involves facilitating BPO operations, managing change requests, anddriving innovation in outsourced processes. You will also play a crucial partin the planning and execution of transition from the current to new servicepartners.

What you will beworking on

Thecandidate will play a pivotal role in facilitating business process outsourcing (BPO) arrangements, managing change and projects, driving innovation andprocess improvement, and overseeing performance monitoring, budgeting, andpayments. This role is crucial in aligning the division's operations withorganizational goals and ensuring the seamless transition and management ofoutsourced services.

KeyResponsibilities & Competencies:

1. BPO Facilitation and Stakeholder Management

- Developa strong understanding of the business needs of account-managed divisions tofacilitate the desired outsourcing arrangement.

- Facilitate discussions and negotiations for new outsourcing processes to address painpoints and improve efficiencies.

- Competency: Stakeholder Engagement and Negotiation

2. Change and Project Management

- Evaluatepotential for outsourcing new business processes and review existing outsourced work, including management of change requests for scope of service, pricing,and volume.

- Developand execute comprehensive transition plans from current to new vendor, ensuring minimal disruption to operations.

- Applyproject management methodologies to oversee concurrent initiatives.

- Competency:Project Management and Change Management

3. Innovation and Process Improvement

- Facilitatediscussions and evaluation of innovation proposals to enhance performance ofoutsourced work.

- Supportprocess streamlining initiatives.

- Monitorand track potential savings from implemented innovations.

- Competency:Innovation and Process Optimization

4. Performance Monitoring, Budgeting and Payment

- Monitorand prepare dashboards/reports of performance metrics.

- Ensurealignment with contractual requirements and maintain service partner capacityat optimal levels.

- Performbudget projections and financial transactions for payment of service fees.

- Competency: Financial Acumen and Performance Monitoring

Job Requirements:

• Possess the required competencies to execute the job duties proficiently, at least 6 years of relevant working experience (Senior Manager), at least 3 to 5 years of relevant experience (Manager).
• Strong project management skills with experience in managing complex, multi-stakeholder projects.
• Experience in planning and executing large-scale transitions between service providers and knowledge of government procurement processes is advantageous.
• Confidence to engage internal and external stakeholders at different levels independently.
• Proficiency in MS Office, especially Excel, and project management tools.
• Analytical and meticulous, particularly when working with complex documents and specifications.

This is an individual contributor role.

Successful candidates will be offered a1-year contract with potential for a 1-year extension and consideration forpermanent tenure thereafter.

Candidates are encouraged tocreate a Careers and Skills Passport (CSP) account and include the public CSP profile link In their application. More information is available at www.myskillsfuture.gov.sg