About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
We are looking for a rare hybrid: a creative strategist with the soul of an operations expert. As the (Senior) Marketing Manager for Destination Partnerships, you will be responsible for both the
What (visionary, high-impact marketing concepts) and the
How (flawless, timely execution). You will lead our campaign team to support the sales team to pitch creative solutions to global Tourism Boards/ Destination Marketing Organizations (DMOs) while building the rigorous operational frameworks that ensure every campaign is delivered with surgical precision and data-backed accuracy.
What You'll Do
- Operational Excellence & Campaign Delivery
- End-to-End Project Governance: Lead the rigorous execution of all DMO campaigns. You are the final gatekeeper for quality control, ensuring that all assets, links, and placements are 100% accurate before launch.
- Timeline Management: Own the master campaign calendar. You will manage dependencies across social, content, and local marketing teams to ensure Zero Delay delivery for our partners.
- Resource Allocation: Monitor team bandwidth and budget utilization, ensuring that internal agency resources are deployed efficiently and high-priority projects are never bottlenecked.
- Process Engineering & Standardization
- The Klook Standard: Develop and enforce standardized templates for proposals, media plans, and post-campaign reports (PCRs) to ensure a consistent, high-quality output across the team.
- Workflow Optimization: Continuously audit our internal processes to eliminate manual errors and shorten the lead time from Brief to Live.
- Compliance & Accuracy: Ensure all partner-funded campaigns strictly adhere to legal, brand, and financial compliance guidelines.
- Performance Data & Reporting Integrity
- Reporting Rigor: Lead the development of post-campaign reports. You don't just provide numbers; you provide accurate, verified data that proves ROI to our stakeholders.
- Tool Mastery: Act as the power-user for internal dashboards (Tableau, GA), ensuring data integrity and teaching the team how to use these tools for precise performance tracking.
- Budget Oversight: Manage complex media budgets with meticulous accuracy, ensuring no overspends and 100% transparency in financial reporting to partners.
- Creative Strategy & Marketing Acumen
- Inspirational Ideation: Lead the development of integrated B2C marketing concepts that differentiate Klook. You should be able to translate a destination's hidden gems into viral, high-converting social and digital campaigns.
- Strategic Pitching: Act as a lead consultant for DMO partners, presenting creative narratives that align with their national tourism goals while pushing the boundaries of traditional travel marketing.
- Full-Funnel Thinking: Design holistic journeysfrom top-of-funnel brand awareness (Kreatorverse, festivals) to bottom-of-funnel conversion (tactical promotions).
Success Metrics: The Gold Standard
- On-Time Delivery: 100% of campaign milestones met as per the agreed-upon partner timeline.
- Accuracy Rate: Minimal to zero post-launch errors or re-work required for client deliverables.
- Reporting Excellence: High stakeholder satisfaction scores specifically regarding the clarity, accuracy, and timeliness of performance reports.
- Operational Efficiency: Measurable reduction in time-to-market for campaign proposals and rollouts through improved SOPs.
- Win Rate: High conversion of creative proposals into funded partnerships due to Klook-unique ideas.
What You'll Need
- The Experience: 810+ years (with at least 2 years in managerial role) in Marketing Operations, Project Management, or Agency Account Management. You have a track record of managing high-volume, high-complexity delivery.
- The Balanced Mindset: You are equally comfortable brainstorming a creative big idea as you are auditing a complex media budget in Excel.
- The Perfectionist: You have an eagle eye for detail. Typos, broken links, or misaligned budget figures don't get past you.
- The Systems Thinker: You love building checklists, SOPs, and frameworks that make a team run like a well-oiled machine.
- The Crisis Manager: You are calm under pressure and possess the problem-solving agility to resolve execution issues quickly without compromising quality.
- The People Manager: Proven experience managing a team with a focus on accountability, accuracy, and professional discipline.
- The Stakeholder Expert: Proven ability to navigate complex partner relationships (DMOs/Government) with a mix of creative inspiration and operational reliability.
- Technical Proficiency: Expert knowledge of digital marketing channels (Social, CRM, Programmatic) and data tools (GA, Tableau).
- Team Growth: Evidence of direct reports taking on increased ownership of complex multi-market proposals.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
