COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Course Feedback
- Serve as the key contact for PG course feedback matters. This includes coordinating with stakeholders and administrative colleagues to ensure the smooth operation of course feedback systems and processes.
- Conduct in-depth analyses to investigate PG course feedback trends, and produce both regular and ad-hoc reports as requested by senior management.
- Review course feedback processes and system functions and make recommendations for enhancements. This includes working with the IT team and Programme Managers to ensure implementation.
- Pending stakeholders needs, provide thought leadership on course feedback questions and reports.
- Provide Assistant Director (Feedback) with administrative support on the undergraduate course feedback exercise.
- Teaching Awards
- Manage and improve teaching excellence award processes, with a focus on PG. This includes the review of criteria, call for nominations, processing of submissions, and selection of recipients by a university teaching committee.
- Provide Assistant Director (Feedback) secretarial support in engaging management as well as coordinating with a university committee that selects award recipients, with support from administrative staff.
- Provide Assistant Director (Feedback) support in planning and executing the annual SMU Teaching Excellence Awards Ceremony, including follow-up initiatives to promote best practices.
- Faculty Development
- Provide consultations to faculty, particularly on course feedback reports, to help them improve and innovate in their teaching.
- Support the design and implementation of CTE's learning opportunities for faculty to improve and innovate in teaching. This includes collaborating with undergraduate and lifelong learning counterparts, where appropriate.
- Support the creation of a variety of pedagogical resources useful for faculty.
- Act as the repository for and steward of CTE's PG teaching policies and guidelines.
- Conduct literature reviews and contribute to CTE's evidence-based recommendations for teaching and learning.
- Work closely with stakeholders such as Senior management, faculty, Dean's and Programme Offices, and CTE colleagues to execute the above.
- Manage timelines, budgets, and deliverables for the above-mentioned programmes with assistance from administrative colleagues.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS- Degree with at least 5 years of relevant work experience. Candidates with experience in higher education are preferred.
- Familiarity with running institutional surveys and managing large data sets, particularly in the context of teaching.
- Experience in using statistical tools and concepts to interpret quantitative and qualitative findings to make recommendations.
- Strong knowledge in pedagogical approaches, best practices and issues related to student feedback on teaching, particularly in higher education.
- Experience in curriculum planning, design and implementation.
- Experience in workflow automation and event management would be an advantage.
- Strong analytical and problem-solving skills to identify issues, assess constraints, weigh options and propose alternate solutions for continual improvement
- Strong orientation towards communicating data insights in a manner that is coherent for stakeholders from diverse backgrounds.
- Strong inclination for stewarding sensitive data based on policy and due process
- Excellent interpersonal and listening skills, and possess a service-oriented approach when supporting senior management, schools, offices, faculty and students.
- Excellent organisational skills, with a sharp eye for details.
- Excellent team player, with initiative and the ability to work independently.
- Excellent time management, persistence and the ability to multitask.
OTHER INFORMATION#LI-LK1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
