Manager / Senior Manager, Case Resolution

Are you passionate about architecting and shaping a safe and trusted online space for Singapore Do you envision a role where your work contributes directly to enhancing online safety in Singapore If this passion and vision resonate with you, we invite you to join us on a meaningful and impactful journey at the new Centre for Online Safety (the Centre).

Your Meaningful and Impactful Role (Key Responsibilities):

• Proactively evaluate and respond to stakeholders reports and public feedback on online content, ensuring a dynamic and adaptive online safety approach.
• Conduct thorough and balanced assessments on potentially harmful online material, taking swift and decisive action to address them.
• Undertake multiple stakeholder negotiations with Industry and coordination with Whole of Government in relation to victim relief against online harmful material.
• This role demands weekend on-call duty at least once a month. Your dedication will be instrumental in upholding the safety of Singapore's online space.

Requirements

• Background in Humanities, Computer Science, Social Sciences, Mass Communications or Legal Studies.
• Strong interest in online safety, and good knowledge of how online platforms and services operate, including social media services and app stores.
• At least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Content Moderation, Horizon Scanning, Strategic Futures work would be advantageous.
• Strong analytical, inter-personal and writing skills.

You may be exposed to graphic content not limited to Minor Safety, Suicide and Self Harm, Violent Extremism and Bullying so your resilience and commitment to self-care to manage the emotional demands of the role is essential.