[What the role is]
The Transformation Office (TO) drives organisation-wide transformation initiatives to strengthen service delivery, operational excellence, workforce sustainability and digital enablement across MPA. TO also plays a key role in shaping mindsets, behaviours, and ways of working that support transformation.
The officer plays a key role in re-examining how work is designed, performed, and enabled across MPA. The officer will partner business units to redesign end-to-end processes, re-shape job roles, and embed digital and data-enabled ways of working, in support of MPA's transformation agenda and broader Whole-of-Government priorities.
The officer will work closely with business units to translate strategy into practice by aligning processes, roles, capabilities, and culture, ensuring that transformation outcomes are sustainable and embedded.
[What you will be working on]
What You Will Be Working On
Business Process Redesign (BPR)
- Lead and support end-to-end review and redesign of business processes across corporate and operational functions.
- Identify opportunities to simplify, streamline, standardise, or automate processes, focusing on service outcomes, risk reduction, and/or operational effectiveness.
Job Redesign Job Redesign (JR) and Workforce Transformation
- Partner HR and business units to redesign job roles and work allocation, supporting a shift towards higher-value, analytical, and exception-based work.
- Support role clarity, accountability, and career pathways, to reinforce ownership and professionalism in daily work.
Change Enablement and Implementation
- Support implementation and transition planning to ensure redesigned processes and roles are adopted, sustained, and culturally embedded.
- Work with relevant learning and capability teams to translate transformation outcomes into training, enablement, and on-the-job learning.
- Support communications, engagement sessions, or pilots that reinforce transformation intent and culture change.
Experience
What we are looking for
- Background in BPR, JR, Operations Excellence (OE), Organisational Development (OD), or Transformation
- Experience in process mapping, analysis, and redesign (e.g. current-state vs future-state, pain-point analysis), as well as user-centred design (ethnographic research, systems thinking, prototyping)
- Ability to work across multiple stakeholders, including operational teams, corporate functions, HR, and technology counterparts
- Strong analytical, writing, and presentation skills, with the ability to translate complex issues with clear recommendations
- Experience in the public sector or maritime industry is an advantage.
Personal Attributes
- Comfortable working in ambiguity and evolving problem spaces
- Structured, methodical, and able to manage multiple workstreams concurrently
- Collaborate and facilitative, with the ability to engage officers at different levels
- Strong sense of purpose in public service and organisational transformation
What You Will Gain
- Exposure to organisation-wide transformation initiatives with real operational impact
- Opportunity to shape how work and jobs evolve in a transforming organisation
- Experience working at the intersection of strategy, operations, people, and digitalisation
- Platform to develop deep capabilities in BPR, JR and change leadership
[What we are looking for]
Officers in TO are expected to be role models for MPA's desired culture and ways of working, demonstrating curiosity, collaboration, and a bias towards action and learning.
