Job Description
The Manager, Sales Support & Pre-Billing is responsible for overseeing the team's end-to-end sales operational support and financial billing processes. This role ensures high standards of billing accuracy, timely account onboarding, and the delivery of actionable analytical insights that drive data-based decision-making within the department.
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Managing Daily Operations & Billing
- Billing Accuracy: Ensure all billing is done correctly and on time. This includes handling adjustments, credits, and account checks.
- Meeting Deadlines: Make sure the team responds to internal billing and service requests (like setting rates or closing accounts) within the stipulated deadlines.
- Compliance: Ensure all client verification and contract rate records are updated and accurate within 3 days of approval.
Improving Processes & Innovation
- Digital Updates: Work with the IT team to automate billing rules and manage inactive accounts using new software tools.
- Better Tracking: Set up automatic alerts (e.g., for contract renewals) to prevent service interruptions for sales managers.
- Efficiency: Find ways to improve how the team works and get approval for at least one major efficiency project per cycle.
Handling Problems & Stakeholders
- Lead Escalations: Act as the go-to person for solving difficult issues, such as billing disputes, order delays, or errors that the team cannot resolve.
- Standardize Reporting: Require the use of specific forms and ensure all necessary paperwork is collected for every dispute.
- Cross-Team Coordination: Work closely with Finance and Sales teams, especially regarding high-risk financial transactions or special interest cases, ensuring any issues are reported within 24 hours.
Team Leadership
- Resource Management: Balance workloads across the team to ensure everything stays on schedule.
- Mentorship: Coach and guide team members, helping them handle difficult stakeholders and complex problems.
- Culture & Training: Provide regular training to upgrade the team's skills, build a high-performing environment, and encourage collaboration within and outside the team.
Reqiurements
- Bachelor's degree in Business or equivalent
- Minimum 4 years of relevant Sales Support, Pre-Billing and Team Management experience
- Solid communication and interpersonal skills.
- Strong ability to work autonomously and within multi-functional teams.
- The ability to work effectively under pressure in a fast-paced environment
- Superior command of the English language, both written and spoken
- Detail-oriented with strong analytical skills; capable of tying together complex commercial ideas and assessing financial models
- Proven strategic and problem-solving skills
