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Job Description

  • Lead research and development initiatives for mobile phone retail, telecommunications and related technology services.
  • Research new smartphones, mobile devices, accessories, software, digital services and emerging technologies.
  • Analyse market trends, customer preferences, competitor products, pricing and new business opportunities.
  • Develop and improve products, services and operational solutions for mobile retail outlets.
  • Work with IT vendors and technology partners to test and implement new systems and digital solutions.
  • Conduct product testing, technical evaluation and performance analysis before introducing new products or services.
  • Develop strategies to improve mobile-device sales, accessory sales, customer experience and after-sales services.
  • Research opportunities for online sales through e-commerce and social-commerce platforms.
  • Analyse sales and inventory data to identify fast-moving products, slow-moving products and potential new product categories.
  • Coordinate with management, sales, service engineers, suppliers and IT teams on R&D projects.
  • Prepare research reports, feasibility studies, business proposals and management presentations.
  • Identify opportunities for automation, process improvement and digital transformation within mobile shops.
  • Monitor new developments in telecommunications, smartphones, AI, IoT, mobile applications and retail technology.
  • Establish testing procedures, project timelines and performance indicators for R&D initiatives.
  • Ensure R&D activities comply with applicable company policies and Singapore regulatory requirements.

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Job ID: 153425827

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