Conduct regular inspections and audits of service procedures and practices to ensure consistency, accuracy, and full compliance with industry standards and regulatory requirements.
Evaluate departmental processes, standard operating procedures (SOPs), and work areas for adherence to quality assurance (QA) standards, making necessary adjustments as required.
Assess contractor compliance with both organizational and regulatory quality standards through comprehensive inspections and audits.
Prepare and analyze quality assessment reports to identify gaps, recommend improvements, and enhance service delivery.
Identify operational faults and prioritize corrective actions based on the severity and criticality of the issues.
Conduct internal Quality Management System (QMS) audits to ensure proper documentation and reporting of quality-related information.
Ensure all departments adhere to the organization's quality policies and standards.
Verify that document management and record-keeping practices comply with quality procedures, facilitating both internal and external audits.
Oversee the effective management, qualification, and validation of equipment and systems.
Ensure regular maintenance and updating of quality-related project documentation.
Escalate complex issues affecting work products or service quality to the appropriate team members for resolution.
Drive continuous improvement in production quality through the implementation of Corrective and Preventive Action (CAPA) plans.
Maintain and control master lists of all released Quality Management System (QMS) documents to ensure up-to-date documentation.
Perform vendor quality assessments to advise on contract renewals, terminations, and new vendor selection.
Plan and conduct regular internal inspections and audits in line with relevant procedures to ensure ongoing compliance.
To ensure all Work Instructions, Standard Operating Procedures, Legal Registers are reviewed timely by the respective process owners and updated on the intranet.
Be the point of contact and in-charge of the ISO certifications including ISO 9001.
Assist to coordinate the ISO training for all work premises to ensure the staff are competent during certification audits.
