Job Description
Key Responsibilities
This role will drive quality management in Singapore Hub, through development of policies and cadences, ensure consistency and compliance with quality standards and systems. This role is responsible for benchmarking performance against global/industry standards and competitors, as well as integrating best practices into a framework to guide and align businesses.
- Oversee creation, implementation, maintenance and improvement of quality policies, manuals, SOPs and relevant documentation.
- Ensure alignment of quality standards, compliance, and operational practices with internal/external requirements and regulations, form regular cadences for inspections, audits, controls and reviews.
- Establish guidelines or framework which includes centralized depository for oversight and management of documentation and accreditation, material access and dissemination authority for audits, and document revision control/release.
- Benchmark performance against industry equivalents to identify performance gaps, quality issues and improvement opportunities.
- Research, evaluate, and recommend industry best practices to enhance quality service excellence and customer satisfaction.
- Maintain a repository of benchmarking insights and improvement initiatives.
- Collect and analyze data to identify trends in performance and make recommendations for improvement and correction action.
- Lead initiatives to integrate performance measurements into daily operations and collaborate with cross-functional teams to drive quality delivery, assurance and control.
- Engage with internal and external stakeholders including regulatory bodies, auditors, customers and senior management.
Key Requirements
- Degree holder in Business, Quality Management, Operations Management or equivalent.
- 5 years of experience in quality management, ISO/ISAGO or related QMS/standards, performance management, continuous improvement, and proven track record on trend analysis with performance reporting to stakeholders.
- Strong knowledge of benchmarking methodologies, research resources and industry performance framework
- Strong understanding of performance drivers and metrics, KPIs as well as business processes.
- Highly motivated, structured and methodical with high degree of initiative.
- Strong problem solving, quantitative and analytical abilities, with attention to detail.
- Strong stakeholder management and communication skills, and presentation skills.
- Able to work independently and cross functionally to deliver outcomes.
