Manager, Quality Assurance Operations

The Opportunity:

This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, datadriven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance.

As an Operations Quality Assurance Manager, you will:

• Lead a small team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.)

• Design, implement and continuously enhance QA programs that cover all key operational functions and

• Deliver highquality QA reports and track remediation initiatives to effective closure.

You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fastgrowing business environment.

What you'll be doing:

• Gain an indepth understanding of Airwallex's product offerings and AML / Riskrelated processes and controls across the endtoend customer and transaction lifecycle

• Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards

• Lead a small team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables

• Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements

• Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure

• Drive and support global projects and initiatives for operations excellence, providing datadriven analytics and insights to support informed decisionmaking

What you'll bring:

• Bachelor's degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines

• 5+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification) OR Risk control expertise in credit, fraud, brand and/or consumer risk management OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments

• Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries

• Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR Risk controls (Underwriting, Merchant Risk Monitoring)

• Strong communication and time/project management skills

• Strong analytical and problemsolving skills

• Fluency in both Mandarin and English (spoken and written)

• Data and analytics skills (e.g. SQL, Looker) are a plus