Manager (Project and Maintenance)

Key Responsibilities:

Project Delivery & Maintenance

• Manage projects arising from existing accounts typically involve enhancements, upgrades, or modifications to current systems or infrastructure. These may include A&A works, system expansions, feature enhancements, or integration with new technologies, within defined scope and budget.

• Plan, manage, and implement preventive and corrective maintenance activities in line with budget and agreed Service Level Agreements (SLAs).

• Ensure all systems remain reliable, maintainable, and compliant with contractual obligations, technical specifications and applicable codes of practice.

• Drive obsolescence management initiatives, including timely upgrades and proper documentation of all system modifications.

• Submit accurate and complete monthly maintenance reports and billing in a timely manner.

• Attend scheduled maintenance meetings with customers to review performance, address concerns, and uphold quality standards.

• Ensure all maintenance practices and deliverables align with the company's QMS.

• Prepare project and maintenance proposals, compliance submissions, and manpower estimates to support tender participation.

• Manage change requests process effectively while balancing user requirements and operational constraints.

• Provide regular progress updates and communicate needs, goals and milestones clearly to internal stakeholders and customers.

• Work closely with principals to provide presales support and implement solutions that meet client expectations.

• Consolidate and optimize staff deployment across teams to maximize efficiency, cost-effectiveness, and profitability.

• Provide guidance to ensure consistent work quality and adherence to organizational standards.

• Ensure compliance with the Workplace Safety and Health (WSH) Act and other regulatory requirements.

• Enforce proper use of Personal Protective Equipment (PPE), timely incident reporting, and proactive risk management.

• Establish site-specific procedures, enforce safety rules, and cultivate a strong safety-first culture among staff.

Team Management

• Manage, coach, and develop a team of technical support engineers and technicians, ensuring adequate training and competency.

• Supervise sub-contractors to maintain professional standards of work.

• Communicate KPIs and performance expectations clearly to team members.

• Prepare annual maintenance budgets, forecasts, and CapEx proposals monitor expenditures to ensure financial compliance and profitability.

. Any other ad-hoc duties as assigned by the Reporting Manager.

Competence (Knowledge, Skills and Abilities):

• Understanding and knowledge of the Singapore security and surveillance sector and its operating environment

• Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications

• Skills in relating to and servicing the end-users with a win-win mind set

• Strong project management skill and able to foresee potential problem in order to provide resolution

• Skills in people management and employee development

• Good IT project management skills with experience in CCTV system

• Good negotiation and partners / sub-contractors management skills

• Good understanding of government procurement cycles

Requirements:

• Constantly keep abreast of new security threads, technologies, and its application

• Proactively engage customers to explore new ideas and converse well with customers on enquiries

• Full understanding of design and approval process

• Ability to handle multiple responsibilities in a fast paced and performance driven environment

• Strong technical knowledge with and certification on in-house products

• Take decisions for own tasks in defined degree of freedom

• Able to deal with both routine tasks and tasks with some level of complexity

• Able to solve problems in most cases and within guidelines

• Works independently within guidelines, defined procedures and direction

Education & Experience:

• Minimum Degree qualification in a technical discipline

• At least 10 years of relevant experience in project management, particularly in environments involving multiple sub-services and diverse stakeholder.