COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Source for and acts as business owner and project manager for improvement projects identified. Projects may not be entirely procurement in nature but would instead encompass end-to-end processes involving multiple stakeholders.
- Liaise/brainstorm/partner with stakeholders and Office of Improvement to find opportunities and actualize process optimization.
- System development, implementation and act as the key liaison with system (Student Hiring System) vendor.
- Develop and maintain SOP for work-on-campus hiring and payment process
- Develop system guide and FAQs for users.
- System onboard
- Support in smooth functioning of the system.
- Updating and maintenance of system. Support any day-to-day administration of system.
- Perform account setup, granting administrative, and approval rights.
- Work with departments and IT to curate new workflow (including approval) into the system.
- Educate/train users on the new system through briefing, training and consultation sessions.
- Reply to any queries on the system from stakeholders.
- Technology and Web Support
- Escalate any system issues to IT/vendor for quick resolution.
- Collect requirements on any changes in system needed to meet the guidelines of Work on Campus (WOC) scheme
- Support administration of SMU WOC Scheme
- Update any changes in scheme on WOC portal.
- Support in extracting reports on university wide on-campus work activities from system to report to management.
- Other duties as assigned.
QUALIFICATIONS- Bachelor's degree with at least 7 years of relevant work experience.
- Six Sigma Green Belt certification is preferred.
- Experience in creating databases and report/dashboards.
- Experience of working with enterprise system desirable.
- Experience of working with multiple stakeholders.
- Ability to lead projects, work independently but also a team player.
- Strong organizational and time management skills.
- Great attention to detail.
- Excellent communication skills.
- Good problem-solving abilities.
OTHER INFORMATION#LI-XL1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
