MANAGER

Responsible for managing day-to-day operations, leading the team to achieve business targets, ensuring service/quality standards, and driving continuous improvement in processes, cost control, and customer satisfaction.

1. • Implement SOPs and ensure compliance with company policies and regulations.

2. • Lead, coach, and develop team members conduct training and performance reviews.

   • Plan manpower scheduling/roster and allocate tasks effectively.

3. • Set team targets (sales/productivity/service levels) and monitor KPIs.

   • Analyze operational data and prepare weekly/monthly reports with action plans.

4. • Handle escalations, complaints, and service recovery when required.

   • Coordinate with internal departments and external vendors/partners.

5. • Manage inventory/resources (if applicable), reduce wastage, and control expenses.

   • Support budgeting, procurement, and vendor performance evaluation.

6. • Identify improvement opportunities and implement corrective/preventive actions.