Practice Consulting & Business Performance Advisory
- Conduct structured clinic audits across patient journey, conversion funnel, and workflows.
- Identify gaps in lead management, counselling, and patient experience.
- Provide data-driven recommendations and consulting frameworks to clinic stakeholders.
- Develop customized practice growth plans with KPIs and measurable outcomes.
- Act as a strategic advisor to support long-term clinic growth.
PDC Strategy & Market Deployment
- Develop and implement regional PDC strategies with country teams.
- Prioritize high-potential clinics for targeted intervention.
- Align PDC programs with SMILE PRO and PRESBYOND growth strategies.
Conversion Excellence & Patient Journey Optimization
- Drive end-to-end conversion improvements from leads to surgery.
- Improve appointment booking and consultation effectiveness.
- Optimize in-clinic patient journey to reduce drop-offs.
Counselling Excellence & Capability Building
- Design and deliver training programs for counsellors, optometrists, and call centers.
- Enhance skills in communication, objection handling, and expectation management.
- Build a first procedure of choice mindset among stakeholders.
In-Clinic Branding, Tools & Materials
- Develop in-clinic tools, scripts, and educational materials.
- Simplify complex refractive concepts for patient understanding.
- Drive consistent in-clinic branding for ZEISS solutions.
Cross-Functional Collaboration
- Collaborate with Sales, Clinical Application, and PDC teams.
- Support B2B2C initiatives with strong conversion readiness.
- Share best practices across SEA markets.
Education / Professional Certification
- Degree in Business, Optometry, Health Sciences, Healthcare Management or any related fields.
- Certifications or training in coaching, consulting or customer experience are a plus.
Experience
- Minimum 5 years of relevant experience in healthcare, pharmaceutical, medical devices, ophthalmology, or clinic/practice management.
- Proven experience in at least one of the following:
1.Practice Development / clinic consulting 2. Sales enablement or commercial excellence 3. Patient journey / clinic management / customer experience
- Experience in training, coaching and capability building for frontline teams, in small or large group setting.
- Regional experience in SEA or multi market environments is preferred.
- Experience in refractive, ophthalmology or optometry space is a strong advantage.
Knowledge / Skills / Other characteristics
- Experience in healthcare, medical devices, or practice consulting preferred.
- Strong analytical and consultative problem-solving skills.
- Excellent training, coaching, and stakeholder management abilities.
- Excellent interpersonal, communication and negotiation skills
- Pleasant personality and proactive mindset
- High customer orientation and team player
- Ability to work across diverse Southeast Asia markets.
- Fluent in English with great command of spoken & written English.
Your ZEISS Recruiting Team
Chloe Tan
