Manager, Platform Engineering

Job Description

The Manager, Platform Engineering leads a missioncritical team responsible for platform engineering, life cycle management, reliability, and Tier 3 operations excellence across StarHubs enterprise service platforms. This role provides both technical leadership and operational oversight, ensuring that life cycle engineers and Tier 3 engineers collaborate effectively to deliver secure, stable, scalable, and highperforming services to enterprise and government clients.

Accountabilities

1. Own the endtoend architectural standards, design principles, and technology roadmap for all supported platforms.
2. Ensure proactive lifecycle planning, structured upgrades, observability, performance management, and longterm platform resilience.
3. Oversee Tier 3 operations to ensure incidents are resolved quickly, problems are eliminated at the root, and changes are implemented reliably and securely.
4. Plan upgrades, patches, improvements, and technology refreshes to keep platforms healthy and uptodate.
5. Ensure new platforms, features, or major changes are tested, welldocumented, monitored, and fully supportable before moving from pre-prod to live.
6. Serve as the technical escalation point for crossteam collaboration and vendor engagement, ensuring high engineering and service quality

Responsibilities

1. Strengthen the skills of the life cycle engineers and Tier 3 engineers in troubleshooting, automation, documentation, and platform ownership
2. Guide the team in resolving major incidents, identifying the true root cause, and implementing lasting improvements.
3. Review and approve significant changes, ensuring they are wellplanned, lowrisk, and properly tested with clear backout plans.
4. Ensure observability, capacity and performance management capabilities to act before issues arise.
5. Confirm that documentation, runbooks, monitoring, support models, and acceptance criteria are in place before any major launch, upgrade or change.
6. Ensure the team keeps system configurations, documentation, diagrams, and operational materials accurate and up to date.
7. Identify recurring gaps in tools, processes, or designs and lead targeted improvements that boost reliability and efficiency.

Qualifications

1. 8-10 years in Systems Engineering, Architecture, or Operations roles in telecommunications or service provider environments.
2. Proven leadership experience managing multidisciplinary technical teams.
3. Strong hands-on technical foundation in Linux, Redhat, VoIP/SIP, TCP/IP, and in Web, SCB, and network security.
4. Troubleshooting experience in VoIP call routing, call quality, and signalling issues, supported using diagnostic tools (e.g. SIPp, Wireshark).
5. Experienced in incident management and stakeholder communication during outages and major incident management.
6. Experience working with complex call flows and integrations using Cisco BroadWorks / WebEX is an advantage.
7. Excellent communication, interpersonal, and decisionmaking skills

We regret that only shortlisted candidates will be notified.