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Manager, Payment Support Centre (PSC)

Maybank
5-7 Years
Singapore
  • Posted 10 hours ago
  • Be among the first 10 applicants

Job Description

Job Description

  • Responsible for the accurate and timely processing of customer instructions and operational transactions for Business Units such as Global Banking (GB), Mid-Corp and branches customers.
  • Ensure all policies, procedures, controls and regulatory requirements are adhered to.
  • Manage customer instructions, enquiries, exceptions and escalations within the agreed service standards.
  • Ensure issues, complaints, exceptions and operational risks are escalated and reported on a timely basis.
  • Support process improvements, system enhancements and operational projects to improve efficiency and service delivery.

Job Responsibilities

  • Manage and process customer instructions received from BUs.
  • Liaise closely with Relationship Managers (RMs), Business Units and internal stakeholders to facilitate timely execution of customer requests.
  • Monitor and follow up on pending instructions, outstanding cases and service issues to ensure timely resolution.
  • Review and ensure operational controls, reconciliations and regulatory requirements are complied with.
  • Support implementation of new products, system enhancements and operational change initiatives.
  • Prepare management reports, operational statistics and service updates.
  • Keen interest in leveraging technology, automation, coding, data analytics, or AI to improve operational efficiency and customer experience

Job Skills

  • Payment-&-services

Job Requirements

  • Minimum tertiary education in Banking, Finance, Business or Accountancy or with 5 years of banking operations experience.
  • Strong knowledge of MAS 626 and other AML related regulations, and operational risk and controls.
  • Good stakeholder management and communication skills.
  • Strong analytical, problem-solving and decision-making abilities.
  • Meticulous, accurate and able to work under pressure.
  • Leadership capability to guide and support the team when required.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Banking
Employment Type:
Full time

About Company

Job ID: 151818169

Last Updated: 31-07-2026 06:55:31 PM
Homejobs in SingaporeManager, Payment Support Centre (PSC)

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